Privacy Policy

Last updated: July 20, 2026

Who We Are

Fiberspeed ("we," "us," or "our") is an independent phone retailer serving customers across the United States. Our website is fiberspeed.io. This policy explains what information we collect when you call us, visit our website, or place an order, and how we use it.

Information We Collect

When you call us or place an order, we may collect:

Your name, phone number, and shipping address
Payment information needed to process your order or set up a payment plan
Call recordings or notes taken during your call, for order accuracy and quality purposes
Basic website usage data (such as pages visited) collected automatically when you browse our site

How We Use Your Information

We use the information we collect to:

Process and ship your order
Set up and manage your payment plan, if applicable
Contact you about your order or account
Improve our service and offerings
Meet legal and tax record-keeping requirements

Who We Share Data With

We do not sell your personal information. We may share limited information with third parties strictly to fulfill your order, including shipping carriers (to deliver your phone) and payment processors (to handle transactions securely). Payment plans are managed directly by Fiberspeed, not a third-party lender, so your payment plan details are not shared outside our company except as required for payment processing.

Cookies

Our website may use basic cookies to understand how visitors use the site and to remember your preferences. You can disable cookies in your browser settings, though some site features may not work as intended.

Data Retention

We retain order and payment records for as long as required by applicable tax and financial regulations, and for as long as needed to support any active payment plan or warranty claim.

Your Rights

You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information (subject to our legal recordkeeping obligations). To make a request, contact us using the phone number on our Contact page.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.

Contact Us

Questions about this policy? Call us at (888) 705-0430 or write to us at 9523 Lavenger Ave, Skokie, IL 60077, USA.

Note: This is a template. Fill in the bracketed placeholders with your real business details before publishing, and have it reviewed by a professional to confirm it accurately reflects your actual data practices and complies with applicable law.