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Frequently Asked Questions

Everything you'd normally ask on the call, answered here too.

Do I need good credit to get a phone on a payment plan?

We review each request individually over the phone — there's no separate online application. Call us and we'll let you know what you qualify for on the spot.

Will the phone work with my current carrier?

Yes. Every phone we sell is unlocked, meaning it works with any major U.S. carrier's SIM card. You keep your existing number and plan, or switch carriers if you'd like — the phone works either way.

How much is the down payment and monthly cost?

Pricing depends on the device and current availability, so we confirm exact numbers on the call rather than listing them online. Call us and we'll walk through the total price, down payment, and monthly amount before you commit to anything.

How long does shipping take?

Most orders ship from our U.S. warehouse within 1–2 business days of approval. See our Fulfillment Policy for full details.

Can I return the phone if I change my mind?

Yes — devices can be returned within 14 days of delivery if unused and in original packaging. Full details are on our Refund Policy page.

What if my phone stops working after I get it?

Every device includes a 90-day Fiberspeed limited warranty covering manufacturing defects and hardware issues under normal use. Call us with your order details to start a claim.

Is Fiberspeed affiliated with T-Mobile, AT&T, or Verizon?

No. Fiberspeed is an independent phone retailer and is not affiliated with, endorsed by, or sponsored by any wireless carrier. Our phones are unlocked and simply compatible with major carrier networks.

Do you finance through a third-party lender?

No. Payment plans are extended directly by Fiberspeed — we don't sell or transfer your plan to an outside financing company.

What are your business hours?

We're available by phone Monday–Saturday, 9am–8pm ET.

How do I place an order?

Just call (888) 705-0430. A representative will help you pick a device, confirm pricing and your plan, and get it shipped — usually all in one call.

Still have a question?

Call us directly — a real person will walk you through it.

Call (888) 705-0430
Mon–Sat, 9am–8pm ET