Last updated: July 20, 2026
You may return your device within 14 days of delivery for a full refund, provided the device is unused, in its original condition, and in its original packaging with all accessories included.
Call us at (888) 705-0430 with your order details. We'll confirm your return, provide shipping instructions, and let you know what to expect next.
If you're returning a device because you changed your mind, return shipping is your responsibility. If the device arrived defective, damaged, or not as described, we will cover return shipping.
Once we receive and inspect your returned device, refunds are issued to your original payment method within 7–10 business days. If you were on a payment plan, any payments already made toward that plan will be refunded, and the remaining plan will be cancelled.
If a defect appears after the 14-day return window, it may be covered under our 90-day limited warranty rather than this refund policy. See our Terms & Conditions for warranty details, or just call us and we'll figure out the right path for your situation.
Questions about a refund? Call (888) 705-0430 or email info@fiberspeed.io.